Duration: Appointments are strictly scheduled for 10 minutes. This includes the time to check in, change, and have the mammogram.

Booking Eligibility: * Target Group: Women and gender-diverse people aged 50–74 (highest risk group).

• Open Access: Available from age 40 and over 75.

Frequency: Generally recommended every 2 years.

Technology: Uses Digital Mammography (low-dose X-ray).

The Radiographer: * Gender: BSV guarantees all-female staff for clinical procedures to ensure privacy and comfort.

• Role: They are specialists trained to position the breast to capture the maximum amount of tissue.

Compression (The "Firm Pressure"):

• The Why: The breast must be compressed to flatten the tissue. This reduces the X-ray dose and prevents "blurring," ensuring that even tiny cancers (the size of a grain of salt) are visible.

• Pain vs. Discomfort: Agents should describe this as "firm pressure" or "temporary discomfort." * Duration of Sensation: The actual compression lasts only 5 to 10 seconds per image (usually two images per breast).

Nervous Clients: Agents must acknowledge that anxiety is a standard barrier to screening.

Control: Clients are informed they have total control. If the discomfort is too much, they can ask the radiographer to stop or pause at any second.

Accessibility:

• Interpreters: Free phone or on-site interpreters can be booked.

• Disability Support: Clinics are equipped for those with mobility aids or wheelchairs.

The Result Timeline:

• Standard: Results are mailed via Australia Post within 2 to 4 weeks.

• GP Notification: If a client nominates a GP, the doctor receives a digital or paper copy simultaneously to ensure the result is added to the client’s permanent medical record.

Assessment Clinics (The "Callback"):

• Statistics: Approximately 5 in every 100 people are called back for more tests.

• Purpose: Usually to get a clearer view of an area that looked "busy" on the screen (often due to dense breast tissue or overlapping shadows).

• Reassurance Logic: An AI Agent must emphasize that most people called back do NOT have cancer. It is a safety check to be 100% sure.

Permanent Clinics: High-volume centers like Carlton, Geelong, and regional hubs.

Mobile Screening Vans: The "Pink Vans" travel across Victoria to provide access to rural and remote communities on a rotating schedule.