CXone FAQ

CXone Mpower is an AI platform built in the cloud, easily integrated with any technology to deliver intelligent and modern customer experiences. With enterprise-ready security and compliance, it supports GDPR, FedRAMP, and sovereign data requirements. The platform is scalable and highly available and delivers multi-region disaster recovery for reliable, AI-driven operations. 

The CXone Mpower AI platform protects your brand with enterprise-grade security protocols and the highest compliance standards to safeguard your sensitive customer data. With encrypted communications, secure data storage, and continuous monitoring, you’ll always be compliant with your industry’s regulatory requirements. 

Designed for flexibility, the CXone Mpower AI platform offers extensive API support and prebuilt connectors to integrate with your CRM, ERP, and other enterprise software. You can connect any legacy system and automate workflows for problem-free machine learning for customer service.

Easy—it’s built for the cloud. With a complete, modular architecture, the platform simplifies technology stacks, eliminates data silos, and delivers enterprise-grade security and scalability. You can adapt to any legacy or emerging technology for intelligent automation without worrying about performance or reliability.

Bring any knowledge base you want, including Salesforce, SharePoint, Zendesk, Confluence, and more. We’ve got you covered.  

Yes. CXone Mpower makes external chatbots feel right at home in both voice and digital channels.

Yes. CXone Mpower can integrate with your AI-led agent assistance tool with prebuilt integrations and easy-to-create connections. It also supports custom agent assist endpoints.