Getting support in the UK and Ireland or Australia and New Zealand
Lanas customer support covers practices across the United Kingdom and Ireland and Australia and New Zealand. You're connected to a specialist in your region.
Support hours
- UK & Ireland: Monday to Friday, 8am to 6pm GMT
- Australia & New Zealand: Monday to Friday, 8am to 6pm AEST
Ways to get help
- Live chat: start a chat from the Customer Support page. Our AI assistant can resolve many common questions straight away and hands you to a specialist when needed, with your details already captured.
- Talk to Clara: speak to our AI voice assistant from your browser, no phone needed.
- Request a callback: leave your number and a specialist in your region will call you back, so there's no waiting on hold.
Before you contact us
Have your practice ID ready. We'll ask you to confirm it, along with the email address on your account, before discussing account details.
Urgent issues
If an issue is stopping your practice from seeing patients, for example the appointment book or clinical records are unavailable, say so at the start of your chat or call so it's treated as a priority.