Resetting a practice user's login

When to use this

• A clinician or staff member has forgotten their password.
• An account is locked after too many failed sign-in attempts.
• A staff member's multi-factor authentication (MFA) device has been lost or replaced.

Reset a password or unlock an account

1. Sign in with a practice admin account.
2. Go to Settings > Users and select the user.
3. Click Reset password. The user receives an email with a link to set a new password. The link expires after 24 hours.
4. If the account shows Locked, click Unlock first.

Reset multi-factor authentication

1. On the user's page, click Reset MFA.
2. The next time they sign in, they'll be asked to register their new device.

If you can't sign in as an admin

If no one at the practice can sign in with admin rights, contact Lanas support. For security, support verifies your identity and practice ID before resetting an admin account, and never asks for your password.