Fines Victoria
1. Verifying Fine Details & Accessing Offence Photo * Agent Action: For fine disputes, confirm fine number, full name, and date of birth. * Customer Question: "How do I access the photo?" * Agent Verbiage: "You can view the offence photo by logging into the 'Your Fines' section on the Fines Victoria website (fines.vic.gov.au). You will need your fine number (e.g., FV one, two, three, four, five, six, seven) and either your driver's licence number or vehicle registration details. If a photo is available, a 'Photo' button will appear next to your fine details."
2. Understanding Photo Evidence: 'Contrary to Law' Grounds * Customer Question: "If I see another car in the photo, or my car's speed isn't clearly captured, how does that support my dispute?" * Agent Verbiage: "If another car appears in the photo, or your vehicle's speed isn't clearly identifiable as the one that triggered the camera, your strongest ground for dispute is 'Contrary to Law.' This allows you to formally state that the offence did not occur as alleged against your vehicle. When submitting your review, you should include details from the photo and your personal recollection as supporting evidence." * Agent Note/Context: This ground is used when the customer genuinely believes the offence did not occur as alleged (e.g., misidentified vehicle, incorrect speed reading, or another factor). It requires evidence to support the claim.
3. What to Include in Your Review Application (Supporting Evidence) * Agent Action: Advise customer on comprehensive submission. * Agent Verbiage: "When submitting your Request for Review online, ensure you include all relevant details. This includes a detailed written statement outlining why you believe the fine is incorrect, referencing any specific observations from the photo or the event itself, such as the presence of other vehicles, or unique circumstances." * Agent Note/Context: Strong evidence may also include dashcam footage, witness statements, or other verifiable information. Remind the customer they generally have only one opportunity for an internal review.
4. After Submitting Your Request for Review * Customer Question: "What happens after I submit the review?" * Agent Verbiage: "Once you submit your Request for Review online, the fine is placed on hold while it's assessed. The issuing agency, Victoria Police, will review your application and all provided evidence. They will then decide to either withdraw the fine, issue an official warning, or confirm that the fine remains valid. You will be notified of the outcome in writing, typically within ninety days." * Agent Note/Context: If the review is unsuccessful, the customer has the option to elect to have the matter heard in the Magistrates' Court. Advise caution and potential for legal advice if considering this step.