Digicall
Digicall Assist is a premium independent provider of Roadside Assistance across Australia and New Zealand.
We provide roadside assistance on behalf of premium automotive manufacturers, leading fleet management and major insurance groups.
Digicall Assist is not affiliated with any particular vehicle manufacturer, insurer, motoring club or automobile association.
As we’re part of the Digicall Group in South Africa, our clients benefit from the infrastructure, experience and network capabilities to meet your needs.
Bespoke insurance assistance across Australia and New Zealand
Digicall Assist provides bespoke solutions to our insurance clients that are customised to fit the needs of their policy holders. We’re trusted by the largest personal automotive insurance brand across Australia. We have proven results in growing policy retention rates, and helping our clients build better customer relationships.
As well as roadside assistance, our expertise covers a number of other Insurance Services, including:
Home Assistance for Insurers
Digicall Assist has access to extensive expertise in providing home assistance directly to consumers on behalf of their insurer through the greater Digicall Group.
Each month the Digicall Group processes:
- 14,000 Home Policy Holder Claims
- 10,000 Hot Water and Plumbing Claims
- 2,000 Electrical/mechanical breakdowns and incident management claims
Claims Administration
Digicall Assist is your trusted first port of call for customers requiring help with claims management, including:
- First Notification of Loss – Digicall Assist can act as the first point of call for claims notification and assist with minimising internal costs and claims.
- Incident Management – Digicall Assist is experienced in incident management and call overflow handling, including disaster recovery assistance.
- Emergency Assistance – Digicall Assist can manage and orchestrate emergency assistance services on your behalf.
- Supplier appointment and management – Digicall Assist can appoint, manage and provide end to end case management for claims and dispatched services. We have an ever-expanding independent provider network that underpins this service.
Customer Relationships
Digicall Assist has a unique insight and understanding of what customers expect from their Insurance provider as a result of our broad experience and data-driven approach. We help you strengthen your customer relationships through:
- Data capture and analysis – Digicall Assist has what we believe to be the most advanced dispatch system in the market. This means we’re able to provide our clients with detailed profiles on how customers use their services.
- Customer satisfaction surveys and management – Digicall Assist currently operates text based and outbound call surveys for incidents. We can manage bespoke client specific programs.
- Dedicated client and supplier portals – Our systems allow us to easily set up and mobilise viewing gateways and portal access for our partners.
Independent Roadside Support for Insurers
Digicall Assist is truly independent. We’re not owned by any insurance company or have any affiliation with any insurance company. Therefore our sole focus is your relationship with your policy holders.
We provide 100 percent independent roadside assistance. As an insurer, you can rest assured that your relationship with your clients is secure and protected when you use Digicall Assist as your Roadside Assistance service provider.
We provide a seamless brand experience to your clients when they need help, supporting you in maintaining strong and trusted customer relationships.