Overview

•       If you've forgotten your password, you can reset it using the "Forgot Password" link

•       If your account has been locked due to multiple failed login attempts, IT Help Desk can unlock it

•       Both issues can typically be resolved without calling IT

Option 1: Self-Service Password Reset

1.    On the login screen, click the "Forgot Password?" link

2.    Enter your email address

3.    Check your email for a verification code

4.    Enter the code in the password reset form

5.    Create a new password that you haven't used before

6.    Log in with your new password

Option 2: Contact IT Help Desk

If the password reset link isn't sending a verification code, or if your account is locked, contact IT Help Desk with the following information:

•       Your full name

•       Your employee ID

•       Brief description of the issue (password reset code not received, account locked, etc.)

Password Requirements

When creating a new password, remember:

•       Your new password cannot be the same as any previous password

•       Use a strong password with a mix of uppercase, lowercase, numbers, and special characters

•       Avoid using easily guessable information like birthdate or company name

Security Questions

You can update your security questions anytime by:

7.    Logging into your account

8.    Going to your account profile

9.    Locating the "Security Questions" section

Troubleshooting

Related Articles

•       Creating a Strong Password

•       Account Security Best Practices

•       Troubleshooting Login Issues

•       Contacting IT Help Desk

Last Updated: May 2026

Article Type: Internal Help Desk