Policy Renewal Guide
Overview
Your policy renewal is a good opportunity to review your coverage, update any changes in your circumstances, and confirm your payment arrangements. This guide explains when renewals are issued, how to review your renewal notice, how to make changes before the new policy starts, and your options if you no longer wish to renew with us.
When Renewals Are Issued
- Renewal notices are issued at least 30 days before your current policy expires.
- You will receive an email and, if you have opted in, a mobile push notification. A paper copy is also available on request.
- If you pay by automatic instalments, your payment method is automatically reused unless you tell us otherwise.
What to Check on the Renewal Notice
Take a few minutes to review the following:
- Sum insured and coverage limits -Confirm the amounts are still appropriate. Replacement costs for homes, vehicles, and contents change over time.
- Optional covers -Review any add-ons such as roadside assistance, flood, accidental damage, or travel upgrades.
- Deductible or excess -Decide if you want to keep the current amount or adjust it. A higher deductible typically lowers your premium.
- Listed drivers, beneficiaries, or insured parties -Add or remove people as needed.
- Discounts and loyalty benefits -Check that any discounts you are entitled to, such as multi-policy or no-claims, have been applied.
How to Renew
- Review the renewal notice online or in the app.
- Make any required updates -You can change coverage, limits, or payment details directly in the portal.
- Confirm your renewal -Accept the new terms. If you pay in full annually, the payment is processed on the due date.
- Receive your new documents -An updated policy schedule and certificate of insurance are issued by email.
If You Do Not Wish to Renew
- You can decline the renewal through the app, the portal, or by calling us during Mon-Fri 8:30 AM - 5:00 PM AEST.
- Cancelling an auto-renewing policy before it begins prevents the next premium from being charged.
- If you are switching to another insurer, make sure your new cover is in place before your current policy expires to avoid any gap in protection.
- You are entitled to free, independent dispute resolution through Australian Financial Complaints Authority (AFCA) if you disagree with any aspect of a renewal.
Frequently Asked Questions
Q: My premium has gone up. Why?
Premiums are recalculated at each renewal based on a number of factors including claims experience, market trends, sum insured changes, and regulatory costs. The renewal notice includes a summary of what has changed.
Q: Can I change the policy start date for my renewal?
Renewals take effect immediately after the current policy expires. If you need a different start date for practical reasons, contact us and we can arrange a short-term cover option.
Q: I have had a claim during the year. Do I lose my no-claims benefit?
Not always. Some policies offer no-claims protection that allows a claim without impact. Check your renewal notice or call us to discuss your specific cover.
Q: Can I combine multiple policies into a single renewal?
Yes, if they are with us. A multi-policy bundle often attracts a discount and a single renewal date, making admin easier.
Important Information
Your renewal terms are issued in accordance with regulations enforced by Australian Prudential Regulation Authority (APRA). For unresolved concerns, Australian Financial Complaints Authority (AFCA) provides free, independent dispute resolution.
Need Help?
Our renewals team is available during Mon-Fri 8:30 AM - 5:00 PM AEST. For life-threatening emergencies, always call 000 first.