Premium Payment Options and Autopay
Overview
Your premium is the payment that keeps your cover active. We offer flexible payment options so you can choose the frequency and method that works best for you. This guide outlines all available payment methods, how autopay works, how to resolve a missed payment, and how to change payment arrangements mid-term.
Payment Methods
- Direct debit from a bank account -Monthly, quarterly, or annual cycles available for most products.
- Credit or debit card -Visa, Mastercard, and local card networks supported. Card on file is encrypted and securely stored.
- Bank transfer -Annual payment option for customers who prefer a single yearly transaction.
- In-person at a branch or partner outlet -Available during Mon-Fri 8:30 AM - 5:00 PM AEST for cash or card payments.
Payment Frequencies
Most policies allow you to choose from the following frequencies:
- Annual -Pay once a year, often with a small discount compared with instalments.
- Semi-annual -Pay twice a year.
- Quarterly -Pay four times a year.
- Monthly -Pay on a chosen day each month.
Autopay
Autopay is our automatic payment service. Benefits include:
- Never miss a payment and avoid lapse in cover.
- Instant confirmation by email after each successful deduction.
- Full control through the app or portal, including ability to pause, skip a payment, or update your payment method.
- A small instalment fee may apply depending on the payment frequency and method.
To enrol in autopay, open the Billing tab in the app, select your payment method, and confirm. You will see your upcoming payment schedule immediately.
Missed or Failed Payments
- If a payment fails, we attempt the transaction again within a few days.
- You will receive an email and SMS notification with the reason and next attempt date.
- Your cover remains active during a defined grace period, typically 14 days. A claim during the grace period may still be accepted, subject to the outstanding amount being paid.
- If the payment is not brought up to date, your policy may lapse. You should not drive uninsured, occupy an uninsured property, or rely on lapsed cover.
- Contact us during Mon-Fri 8:30 AM - 5:00 PM AEST to update payment details or arrange a payment plan.
Changing Payment Arrangements
- You can change payment frequency, payment method, or payment day at any time through the app or portal.
- Major changes, such as switching from monthly to annual, may result in a balance adjustment. The adjustment is displayed before you confirm.
- Card updates are secured through tokenisation. We never store raw card numbers on our systems.
Frequently Asked Questions
Q: Are there fees for paying monthly?
A small instalment fee may apply depending on the product and payment method. The fee is disclosed at quote and displayed on your schedule.
Q: Can I make a one-off extra payment?
Yes. You can make a voluntary top-up at any time. This can reduce future instalments or settle the remaining premium.
Q: My card was declined. What should I do?
Check with your card issuer. Common causes are expired cards, international blocks, or balance limits. Update your card in the app and we will retry immediately.
Q: Does paying annually really save money?
Often yes. Annual payments usually avoid the instalment fee and may attract a small advance-payment discount. The exact amount varies by product.
Important Information
Our billing and payment practices comply with regulations enforced by Australian Prudential Regulation Authority (APRA). For unresolved concerns, Australian Financial Complaints Authority (AFCA) provides free, independent dispute resolution.
Need Help?
Our billing team is available during Mon-Fri 8:30 AM - 5:00 PM AEST. For life-threatening emergencies, always call 000 first.