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CXone Expert Clone Site 043

Trade accounts and where to buy

Use when: a customer wants to open a trade account or find a stockist.

Opening a trade account

  1. Check the business has an active ABN.
  2. Send the trade account application link by email or chat.
  3. Credit checks take 2 business days. Once approved, the account appears in SAP and Salesforce.
  4. Standard terms are 30 days from end of month. The minimum first order is $250 ex GST.

Where to buy

  • Retail: Bunnings, Mitre 10 and independent hardware stores.
  • Trade: Bostik trade distributors in each state. Find the nearest by postcode in the stockist list.
  • Stationery (Blu Tack and glue sticks): Officeworks and most supermarkets.

Escalate to the Sales team when

  • The customer expects to spend more than $50,000 a year (assign a Territory Manager).
  • The customer asks for project pricing or a tender quote.
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