Objecting to a valuation

Eligibility

• The objection must be lodged within 60 days of the date on the rates notice (fictional demo timeframe).
• Only the owner, or their authorised agent, can object.

Steps

1. Verify the caller: name and the property address or assessment number.
2. Confirm the notice date is within the 60 day window.
3. Ask why they believe the value is wrong, for example wrong floor area, wrong zoning, or an error in the property details.
4. Direct the caller to lodge the objection online through their Landgate account, with supporting evidence such as sales of similar properties or a valuation report. The agent can email the form link.
5. Give the caller a reference number. A valuer reviews the objection and responds in writing within 28 days.

Key facts

• There is no fee to lodge an objection.
• Rates must still be paid on time while an objection is under review. Any adjustment is credited afterwards by the local government.

When to escalate

• The 60 day window has passed. Refer to the Valuations team for a late objection assessment.
• The caller is unhappy with the review outcome and wants an independent review.